Returns & Refunds
Your satisfaction is our top priority. We stand behind the quality of every bouquet we deliver.
7-Day Freshness Guarantee
We guarantee your flowers will stay fresh, or we'll replace them free.
spaFreshness Guarantee
We guarantee your flowers will stay fresh for at least 7 days. If they don't, contact us within 24 hours of delivery for a full replacement or refund.
report_problemDamaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately with photos. We'll arrange a replacement delivery at no extra cost.
support_agentHow to Request a Refund
Contact our customer service team at hello@floratales.store or call +1 (555) 123-4567 within 24 hours of delivery. Include your order number and photos if applicable.
event_busyCancellations
Orders can be cancelled or modified up to 24 hours before the scheduled delivery date. Same-day delivery orders cannot be cancelled once confirmed.
Need to report an issue with your order?
support_agentContact Support